Returns & Refunds
Returns & Refunds
If something about your order is not right, our support team is here to help. Contact us with your order details and we will review your request and guide you through the appropriate next steps.
Contact Support
Start with a few clear order details.
Providing the right information at the beginning helps our support team understand your request and respond with relevant guidance without unnecessary back-and-forth.
Contact our team
Reach Nurevia through our contact page or email us with the order you would like us to review.
Share your details
Include the order number, relevant product, reason for your request, and supporting photos when appropriate.
Follow our guidance
Once the request has been reviewed, our support team will explain the next steps relevant to your order.
What to include when you contact us.
A complete request gives our team useful context and helps us identify the order and product involved.
- Your order number
- The email address used for the purchase
- The product related to your request
- A clear description of what happened
Clear information helps us understand your request.
If an item arrives damaged, incorrect, or with a visible concern, supporting photos can help our team review the situation more clearly.
- Clear product photos when relevant
- Visible condition of the item received
- Packaging details if they relate to the issue
- Any additional information requested by support
Support built around practical personal care.
Nurevia focuses on personal care, grooming, hygiene, comfort and everyday wellness essentials. When you contact us about an order, we review the information you provide so we can guide you through the relevant next steps.
Keep the product and packaging available.
Until your request has been reviewed, keep the relevant product and associated packaging available. Please wait for instructions from our support team before sending anything back.
Please wait for instructions before sending an item back.
Return and refund requests are reviewed using the information associated with the individual order and the circumstances described in your request.
Our support team will explain the appropriate next steps after reviewing the information you provide. Please do not send a product back before receiving return instructions from Nurevia.
If a refund is approved, the relevant refund information and any required next steps will be communicated directly as part of the request review.
Returns & refunds, explained simply.
These answers explain how to begin a request without making assumptions about the circumstances of a specific order.
How do I start a return or refund request?
Contact Nurevia support with your order number, the email used for the purchase, the relevant item, and a short explanation of your request. Our team will review the information and provide the next steps.
Should I send the product back immediately?
Please contact us before sending anything back. Wait until our support team has reviewed your request and provided the appropriate return instructions.
What if my order arrived damaged or incorrect?
Contact us with your order details and explain the issue. When relevant, include clear photos of the item, packaging, or visible concern so our team can properly understand the situation.
Is every item automatically eligible for a return?
Eligibility can depend on the item and the circumstances of the order. Contact our support team with your order information so your request can be reviewed individually.
When will I receive a refund?
If a refund is approved, our support team will provide the relevant processing information. The time for funds to appear can also depend on the payment provider used for the original purchase.
Who can I contact if I need help?
You can contact Nurevia through our support page, by email at info@nurevia.lol, or by phone at 9366593540.
Need help with your order?
Send us your order details and a clear description of what you need help with. Our team can review the request and guide you through the next steps.
Contact SupportNurevia reviews return and refund requests individually based on the information provided with each order inquiry. Contact Customer Care for guidance specific to your purchase.